There is a growing body of evidence hinting that the conversational AI systems—aka chats—are unreliable, unsecure, and unsafe. The general conclusion, expressed in only one word, would be that AI systems are untrustworthy. It is based on the demonstration that AI hallucinates, produces deceptive behaviors, and self-poisons/self-pollutes its originating model.
Continue reading On Trustworthiness of Conversational AI SystemsTag Archives: chatbot
Can Chatbots Replace Customer Service Reps?
A chatbot is a computer program intended to engage with humans in human-like conversations. It is also known by other names like chatterbot, talkbot etc. Chatbots are the “in-thing” in the world of artificial-intelligence led technology. Both the press and the internet world are awash with stories of how chatbots are going to change the way we shop, dine, converse, and even stay in a hotel. There is a lot of hype around this technology, as is usually the case when people talk about artificial intelligence. Continue reading Can Chatbots Replace Customer Service Reps?