Data analytics is the new buzz phrase these days. Public service agencies all over the world are looking at data in order to optimize service delivery, as well as help people manage their consumption of resources like electricity, water, and gas. However, data analytics, which is devoid of context, can be easily misleading and detrimental to the objectives of using it for public services. Continue reading Data Analytics for Public Services: Beyond the Hype
A chatbot is a computer program intended to engage with humans in human-like conversations. It is also known by other names like chatterbot, talkbot etc. Chatbots are the “in-thing” in the world of artificial-intelligence led technology. Both the press and the internet world are awash with stories of how chatbots are going to change the way we shop, dine, converse, and even stay in a hotel. There is a lot of hype around this technology, as is usually the case when people talk about artificial intelligence. Continue reading Can Chatbots Replace Customer Service Reps?